Caring design solutions for caring people

Breast Cancer Care WA

When people are seeking out help for either themselves or a loved one, they want to come to a place that’s comforting, homely and easily accessible. That was the approach we took with the Breast Cancer Care WA website.

The brief

  • Breast Cancer Care WA provides free nursing, counselling and financial support to those affected by breast cancer.
  • BCCWA’s website needed to be friendly and easy-to-use to accommodate people looking to get help, give support, or to partner alongside them.
  • The challenge in designing the website was the sheer amount of information that had to go on there.

The results

  • Through an in-depth and collaborative discovery session, we defined an appropriate strategy with the client and its stakeholders.
  • We simplified the user experience by splitting the website into three key areas: ‘Get help’, ‘Get involved’ and ‘Partner with us’.
  • For users seeking help, we offered a variety of contact methods: call back, email through, click to talk, and others. For users looking to get involved, we integrated with the Salesforce API to allow users to toggle between once-off and recurring donations.

What we did

  • User research
  • Wireframe design
  • User journey mapping
  • Website design
  • UI design
  • Development